This website is owned and operated by Andrew Serrazina, doing business as Friendly Paws Pet Sitting & Supplies (referred to as the "service provider". These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors the ability to book and purchase pet sitting services as well as purchase Friendly Paws branded dog treats.. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

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In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

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When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

“The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.

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We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

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When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.

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The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Friendly Paws Pet Sitting & Supplies. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

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We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

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You agree to indemnify and hold Friendly Paws Pet Sitting & Supplies harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

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To the maximum extent permitted by applicable law, in no event shall Friendly Paws Pet Sitting & Supplies, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Friendly Paws Pet Sitting & Supplies assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

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We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

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You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

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Product Return and Refund Policy

For any damaged or unopened product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: Products can be returned only in the country in which they were originally purchased.

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Refunds will be processed within 7 days of receiving the return. Return shipping is the customer's responsibility.

 

Cancellation and Service Refund Policy

Services may be cancelled within 24 hours of the start of the service to receive a refund with the exception of weather-related cancellations. Weather-related cancellations can be made within 1 hour of the start of service for a full refund on that service.

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Upon arrival at the client's house, the service provider will wait a minimum of 10 minutes for the client to make contact with the service provider. If the client does not show after 10 minutes, they may be assessed a penalty of no less than 50% of the service charge up to the full price of the service charge for the first offence, at the service provider's discretion. Repeated offences can lead to further late penalties up to the termination of service, at the discretion of the service provider. 

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If a client fails to retrieve their pet at the conclusion of the stay/walk, the service provider will wait a minimum of 30 minutes. If there is no contact from the client within 30 minutes of the conclusion of the service, the service provider may bring the pet(s) to the police department or local animal shelter, at their discretion. Friendly Paws Pet Sitting & Supplies will charge a $50 surcharge in this scenario, and the client will be responsible for all fees and charges associated.

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No completed services will be issued a refund.

 

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